Shipping Policy

Thank you for shopping with us! Below are the details of our shipping policy to ensure a seamless delivery experience.

1. Order Processing Times

• All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and major holidays).

• You will receive an automated email notification with tracking details once your order has shipped.

• Note: During high-volume periods (sales, product launches, or holidays), processing times may be slightly extended by 1–2 business days.

2. Safe Packaging for Fragile Items

• Items like our Glass Can Tumblers and glassware are wrapped in eco-friendly protective padding and secure box packaging to prevent damage during transit.

• In the rare event that your item arrives cracked or damaged, please refer to Section 6 below for instant assistance.

3. Order Tracking

• When your order ships, you will receive an email containing a tracking link.

• Please allow 24–48 hours for the tracking status to update on the carrier's portal.

4. International Shipping

• We currently ship to select international destinations. Estimated delivery time for international orders is 7–14 business days depending on the destination.

• Customs, Duties, & Taxes: Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. These charges are the customer's responsibility and are not handled by our store.

5. Damaged, Lost, or Delayed Items

• Damaged Goods: If your product arrives damaged, please email us within 48 hours of delivery at [your-support-email@domain.com] with your order number and photo/video evidence of the damage. We will send a free replacement immediately.

• Lost Packages: If your tracking number shows no updates for 7+ consecutive business days, please contact customer support so we can file a carrier inquiry and reship your package.